UltraLinq uses a Flash-based viewer to display images and clips. It is important that the "Hardware Acceleration" option within Flash be disabled for correct playback.
To disable that option:
1) While logged in and viewing an exam, right-click on an image or clip.
2) Select "Settings".
3) On the first tab that appears, un-check "Enabled Hardware Acceleration" and hit "Close".
4) Quit and re-launch your browser.
Your clips should now loop successfully. If you encounter further trouble, please contact UltraLinq Client Services at 800-227-2956 option 1.