Please note: Only the account specified HIPAA officers can reset passwords manually for users and activate new users. Please contact UltraLinq Technical Services if you require the contact information for your organization's HIPAA officer.
User Account not active
If you receive an error reading "User account is not active" your account has been deactivated by the account's HIPAA officer, contact your organization's HIPAA officer to activate your account. Only the account's HIPAA officer can activate your user.
User Account Activation Pending
If you receive an error reading "User Account Activation Pending", your user has been created but not activated by a HIPAA officer. Only your account's HIPAA officer can activate your user, please contact your organization's HIPAA officer to activate your user.
Login Failed too many times. Please reset password via the "Forgot Password" Link
This error displays after 5 attempts to log in with an incorrect password with one username, a password reset must be performed to access the user afterwards. You can reset your password any time by following the steps in this link or your account's HIPAA officer can reset your password manually any time by following the steps in this link.