When using UltraLinq, you may encounter common issues. Try these fixes to resolve them. If you still have trouble, contact Client Services.
Error: UltraLinq cannot be reached with a web browser.
Fix: Make sure that your computer has access to the Internet and that you are using a compatible browser.
Error: You cannot log into UltraLinq.
Fix: Make sure that your credentials were entered correctly.
Error: When logging into UltraLinq, you receive the error message, "User account is not active."
Fix: If you are a new user, contact your organization's HIPAA officer to activate your account. If you have had five failed login attempts, click the Forgot your password? link to reset your password.
Error: You forgot your password.
Fix: On the Login page, click the Forgot your password? link to reset your password.
Error: When using Flash to view images and clips, the clips do not loop.
Fix: Try disabling the Hardware Acceleration option within Flash. In UltraLinq, right click an image or clip, and select Settings. Uncheck the Enable hardware acceleration box.
Error: On the Worksheet tab of the Exam page, the worksheet is missing.
Fix: Make sure your preference for Worksheet Location is, "The worksheet is visible on the Worksheet tab."